Supporting and Servicing Our Products

Promega customers have a wide range of unique needs. From invention to delivery, these Promega teams ensure that we meet the highest bar in precision, quality and service.

• Medical Affairs - Engages with key scientific leaders and clinicians to provide perspective on medical information, education and support of new product development efforts.
• Tailored R&D Solutions - Solves unique customer needs in small molecule and biologics drug discovery by applying creative and collaborative approaches to existing technology.
• Scientific Applications - Adapts new and existing products to meet emerging customer needs.
• Field Support Services - Provides laboratory support and guidance to facilitate the adoption of Promega technologies, assays and reagents, including high-throughput automation.
• Technical Support - Answers questions about all 4,000 Promega products, including selecting and using the right product and understanding results. Technical Services also supports customers using Promega products in conjunction with competitor products.
• Instrument Service and Support - Provides on-site troubleshooting and specialized support for all Promega instruments.
• Custom Assay Development- Supports customers developing complete custom solutions for biochemical and cell-based assays.