The Standard Warranty (included in the system price) covers all parts, labor and travel to the customer site. We will repair the instrument and return it to factory specifications. The Warranty includes one Preventive Maintenance service at the end of the Warranty year, which will be performed on-site in the customer lab*.
If you need faster response time during the one-year Warranty period, a Premier Warranty Upgrade is available in certain regions. The Premier Warranty Upgrade includes all parts, labor and on-site service visits by a factory-trained service technician within 3 business days (where available). Additionally, it includes one annual on-site Preventive Maintenance visit by a service technician.
| Warranty Benefit |
Standard |
Premier |
| Period |
1 Year |
1 Year |
| Parts and Labor |
Yes |
Yes |
| On-site Response Time* |
Yes, 5 business days |
Yes, 3 business days |
| Annual Preventive Maintenance |
Yes, after 12 months of use |
Yes, after 12 months of use |
*May not be available in all countries. Contact your local Promega representative for more information. For those countries offering this service, response time may vary by geographical location. The response time is calculated from when Technical Services determines on-site support is needed, not from the initial contact.