The GloMax® Injector Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location as well as a loaner system upon request*. We will provide a box for shipment of the injectors back to our service facility. We will repair it and return it performing to original factory specifications. Standard Service Agreements may be purchased for 1-, 2- or 3-year periods.
*May not be available in all countries. Contact your local Promega representative for more information.
Note: On-site service is a new product offering for GloMax® instruments. Until December 31, 2023, only Preventive Maintenance services will be performed on-site; repairs will still be performed by returning the instrument to an authorized service center. As of January 1, 2024, both Preventive Maintenance and repairs will be performed on-site, with the exception of a few rare but complex repairs that are not possible in the field and require depot service.
The GloMax® Injector Standard Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner system within 1 business day* or on-site service visit by a factory-trained service technician within 3 business days*. Additionally, it includes one Preventive Maintenance event per year, which can be performed by returning the instrument to an authorized service center or by an on-site visit by a service technician. Premier Service Agreements may be purchased for 1-, 2- or 3-year periods.
*May not be available in all countries. Contact your local Promega representative for more information.
Note: On-site service is a new product offering for GloMax® instruments. Until December 31, 2023, only Preventive Maintenance services will be performed on-site; repairs will still be performed by returning the instrument to an authorized service center. As of January 1, 2024, both Preventive Maintenance and repairs will be performed on-site, with the exception of a few rare but complex repairs that are not possible in the field and require depot service.