If you need additional coverage during or after the MyGlo™ Reagent Reader standard warranty period is over, a MyGlo™ Reagent Reader Service Agreement is available. The MyGlo™ Reagent Reader Service Agreement covers all parts, labor and shipping to and from our authorized service locations. This Agreement does not include repair or replacement necessitated by accident, neglect, misuse, unauthorized repair or modification of the instrument.
If a problem arises with the instrument, please contact Promega Technical Service for support. E-mail: techserv@promega.com. If further action is required, you will be given repair options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
To obtain service during the covered period, please take the following steps:
- Contact Promega Technical Services.
- Carry out tests as suggested by your Technical Services contact.
If it is determined that further action is required, you will be given options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
Before returning the instrument, you will be responsible for cleaning it. If the instrument has been exposed to any chemical hazards, consult the Technical Manual for cleaning instructions.
*May not be available in all countries. Contact your local Promega representative for more information.