Maxwell® CSC Service and Support Products

Upon purchase of the Maxwell® CSC Instrument, the instrument will be covered by a one-year Standard Warranty. The Standard Warranty covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. If your Maxwell® CSC Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive Maintenance service is available separately.

If you need additional coverage during the one-year Standard Warranty period, a Premier Warranty Upgrade is available. The Maxwell® CSC Premier Warranty Upgrade includes all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner instrument within 1 business day* or on-site service visit by a factory-trained service technician within 2 business days*. Additionally, it includes one Preventive Maintenance event per year, which can be performed by returning the instrument to an authorized service center or by an on-site visit by a service technician. Additional Preventive Maintenance visits are available separately.

Once the initial one-year Standard Warranty has expired, there are several options for continuing service coverage:

Maxwell® CSC Standard Service Agreement

The Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. If your Maxwell® CSC Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive maintenance service is available separately.

Maxwell® CSC Premier Service Agreement

The Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day*) or an onsite service visit by a factory-trained service technician within 2 business days*. Additionally, it includes one preventive maintenance event per year. Additional preventive maintenance service is available separately.

Maxwell® CSC Preventive Maintenance

In order to keep the system operation at peak performance, Promega recommends that Maxwell® CSC Instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check consumable parts for wear and replace them as needed. Additionally, the system is aligned and performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to an authorized service center. Onsite service is available for an additional charge.

*May not be available in all countries. Contact your local Promega representative for more information.

Maxwell® CSC Instrument is currently available in certain countries only.